Customer Support Executive

Mike Sierra Technologies

Location

Ahmedabad | India

Job description

Customer Support Executive is looking for Mike Sierra Technologies to join our dynamic team and embark on a rewarding career journey

Possessing excellent product knowledge to enhance customer support
Handling customer concerns and complaints in a timely manner
Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed
Document customer interactions and transactions in a clear and concise manner
Provide feedback to management and other departments to improve customer service and support processes
Meet or exceed individual and team performance metrics, such as response time and customer satisfaction
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to multitask and prioritize tasks effectively
Good organizational and time management skills
Familiarity with customer service and support software, such as a CRM or help desk platform

Job tags

Salary