TransUnion CIBIL Limited
Location
Mumbai | India
Job description
We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit-reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. This position will serve as the point of contact for any system-related modifications, and it will collaborate with both internal teams and vendors for timely delivery. Senior Manager - Consumer Operations and other process leads will collaborate closely with this position. This position would serve as a centralized unit for internal user management across various systems, creating system user manuals, tracking production issues and ensuring resolution, accepting new requirements and calculating ROI, and delivering those requirements. Roles & Responsibilities Coordinate with internal teams and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility Develop a detailed project plan to track progress Create and maintain comprehensive project documentation Conduct meetings with Internal teams, publish production issues and tracking Production Issues/ challenges until closure Identifying process gaps, suggesting process changes to optimize productivity and accuracy Participate in UATs and system sign-off procedure related to the function Experience and Skills 8-10 years’ experience in Operations & customer service functions with hands on experience Consumer Journey Excellent Business communication skills (Written & Verbal) Proficient knowledge of Agile Framework, JIRA, and Project Management. PMP Certified preferred. Should have understanding on Project Life Cycle Knowledge of preparation of Business Requirement Document, Test Cases and UAT Strong customer focus and negotiation skills Should be a Problem Solver. Good command over MS office tools; Excel, PowerPoint Essential Competencies Ability to build trusting relationships - across all levels and in the immediate / extended team internationally should be known and regarded as a trusted competent advisor. Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking. Business Acumen – Spends time to ensure understanding of the business and aligns accordingly. Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner. Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approachJob tags
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