Principal Technical Account Representative (TAM)

Location

Mumbai | India

Job description

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers..

• Graduate
• Excellent verbal & written communication skills
• Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects
• Must be a team player
• Excellent Requisite Core Oracle Database Skill Sets
• Should have worked on Database Versions 10g, 11g and 12c Hands on.
• Minimum of 12 Years of Relevant Experience
• Should have worked extensively on Database Upgrades/ Platform Migrations/Backup and Recovery/Maintenance.
• Should have excellent Knowledge on Database Options including RAC/ASM/ Active Data Guard etc.
• Problem management and provide work arounds in crisis situations.
• Should have experience in managing large customer engagements
• Should be a Hands on Guy and able to provide Technology Leadership to team.

Job Description

• Responsible for managing and supporting database platforms,
• Working closely with the partners, application support teams, technical support team
• As Senior Member of team recognize areas for improvement in the team
• Responsible for taking appropriate action to initiate changes
• Responsible for recommending and implementing database security policies, database backup, recovery, and redundancy strategies
• Responsible for implementing automated monitoring to ensure proactive handling of issues
• Working independently to perform database performance analysis, capacity planning, system sizing and ongoing maintenance and recommending best practices
• Responsible for migrating customer on premise environments to Oracle Public Cloud.
• Acting as a mentor for the team and conducting knowledge sharing sessions with the colleagues

Job tags

Salary