GlobalLogic A Hitachi Group Company
Location
Noida | India
Job description
Work Model:
Hybrid
Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.
Requirement
Minimum qualifications: B.Tech/MCA or equivalent
At least 5 years experience in P&C insurance domain is required
Preferred Certification: AINS, IIA, CIP, CPCU
Location: Noida, UP
Strong delivery leader who is able to handle large or multiple clients with team leading and client handling experience
Person with growth mindset who has run a P&L business and did sales enablement. Helped farming existing accounts/portfolio.
Hands-on MIS skillset to drive insightful performance deep dive with client
Accomplishment in process optimization, operation management, and client servicing & team management with key focus on Process adherence, operational rigor, manage SLAs and KPIs, drive continuous process improvements / efficiency strategic planning
Strong stakeholder management
Must have great interpersonal skills
Manage own work in process and support team efforts to ensure that individual
Understanding of risks faced by the function and the controls in place to manage and mitigate
Good Written and spoken Communication Skills MIS skillset
Good knowledge of MS Office (Excel & Powerpoint) & PowerBI
Responsibilities:
Process and people leader with direct independent client relation and client handling Leadership experience of managing a team size of 100+, ability to work in an environment of multiple priorities and conflicting deadlines
Manage FTE's, SME, AM & Managers levels based on budget requirements & directions provided by Leadership team
Sales enablement - Ablity to work with Sales in driving the numbers and P&L as a delvery leader
Develop realistic project plans/schedule and track Team's progress in meeting milestones and deliverables
As a part of the team you must act proactively, positively, patiently and effectively for seeking clarifications
Have a customer centric approach in problem solving
Ensure quality of service meets Company service standards
Participate in KPI Review RCA, Governance cadence, Sharing RCA on escalations received
Must pay attention to details, followed with good problem solving skills & attention to detail.
Follow-up with action owners on open actions (tasks, document authorship, document approvals, etc) to drive to current schedule
Escalate unexpected events impacting project schedule, budget & resources to management
Keep project team well-informed, effectively communicating current status and changes (also facilitate and ensure communications to extended team members)
Innovate ideas to error proof the process & reduce manual interventions Conduct and participate in knowledge transfer sessions for new joiners in the team
Responsible for weekly/monthly reporting to both internal management and client stakeholders Leading weekly/monthly/quarterly discussions on operations with US client
Run governance calls with customers
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
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