logo

JobNob

Your Career. Our Passion.

L2 Support Engineer


Akkodis


Location

Bangalore | India


Job description

L2 IT Support Engineer - Patching and Infrastructure Specialist (Troubleshooting - Server Storage VMware + Patch)

Key Responsibilities:

· Collaborate with the client manager for shift priorities.

· Manage timely patching and troubleshooting for 961 servers, ensuring security.

· Create and maintain SOPs for Level 1 resources and provide training.

· Utilize advanced software (VMware vCenter, iLO Amplifier, VMware Velo Cloud, and Logic Monitor) for infrastructure management.

· Proactively identify and resolve complex issues; escalate Level 1 tickets.

· Configure, add and enhance monitoring platforms and devices.

· Maintain and improve the Logic Monitor dashboard, conduct audits, and generate reports.

· Manage NAS storage devices, escalating complex issues.

· Use Fresh Service for ticket management.

· Collaborate with Level 3 for issue resolution.

· Mentor Level 1, sharing advanced expertise in infrastructure management and troubleshooting.

· Hands-on experience with HPE ProLiant rack servers.

· Knowledge of HPE Integrated Lights-Out (iLO) management for remote server administration

· Expertise in HPE Smart Array RAID controllers for storage management

· Familiarity with HPE OneView for server infrastructure management and monitoring

· Skilled in installing, configuring, and maintaining HPE server hardware components.

· Knowledge of storage technologies like SAN (Storage Area Network) and NAS (Network Attached Storage)

· Experience in configuring and managing storage arrays and storage protocols

· Skill in integrating storage solutions with VMware environments for VM data storage.

Minimum Qualifications:

· Bachelor's degree in a technical field.

· 4–7 years of experience in IT infrastructure support, firmware patching, and hypervisor management

· Expertise in advanced patching processes and tools (e.g., iLO Amplifier, vCenter Lifecycle)

· Proficiency in VMware vCenter, ESXi, and HPE servers

· Strong troubleshooting, problem-solving skills, and effective communication

· IT certifications (e.g., CompTIA A+, Network+, JNCIA, CCNA, MCP, VCP, or higher) are highly valued.

· Proficiency in VMware vSphere and vCenter for virtual machine management

· Experience with VMware ESXi installation, configuration, and administration

· Knowledge of VMware High Availability (HA) and Fault Tolerance (FT) for ensuring VM availability.

· Understanding VMware Distributed Resource Scheduler (DRS) for resource optimization

· Skill in creating and managing virtual networks and virtual storage within VMware environments.

· Proficient in diagnosing and resolving hardware issues in VMware and HPE rack server environments.

· Experience with hardware component replacement and upgrades, such as memory, storage, and network adapters

· Ability to troubleshoot server boot and hardware connectivity problems.


Job tags



Salary

All rights reserved