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Location

Kanniyakumari | India

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Job description

Key Responsibilities :

Team Leadership :

- Lead, motivate, and manage a team of telesales representatives.

- Set clear performance expectations and provide regular feedback to enhance individual and team performance.

- Conduct regular team meetings to communicate goals, updates, and best practices.

Sales Strategy and Planning :

- Develop and implement effective telesales strategies to achieve sales targets.

- Collaborate with the sales leadership team to align telesales goals with overall business objectives.

- Analyze market trends and competitor activities to identify new opportunities.

Training and Development :

- Provide comprehensive training for new hires and ongoing coaching for existing team members.

- Identify skill gaps and organize training sessions to address specific needs.

- Foster a culture of continuous learning and development within the team.

Customer Relationship Management :

- Ensure effective communication and relationship-building with clients.

- Handle escalated customer issues and collaborate with other departments to provide solutions.

- Implement strategies to enhance customer satisfaction and loyalty.

Process Improvement :

- Identify areas for process improvement and efficiency within the telesales team.

- Implement best practices to streamline workflows and enhance overall productivity.

- Stay abreast of industry trends and recommend adjustments to sales strategies as needed.

Reporting :

- Prepare and present regular reports on team performance, sales trends, and other relevant metrics to senior management.

- Provide insights and recommendations based on data analysis.

Qualifications and Requirements :

- Bachelor's degree in business, marketing, or a related field.

- Proven experience in telesales, with a minimum of 5 - 10 in a managerial or supervisory role.

- Strong leadership and interpersonal skills.

- Excellent communication and negotiation abilities.

- Results-driven with a track record of meeting or exceeding sales targets.

- Ability to thrive in a fast-paced and dynamic environment.

- Strategic thinker with the ability to make data-driven decisions.

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Job tags

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Salary