Technical Support Engineer - AI / ML / IoT
Location
Bangalore | India
Job description
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Responsibilities (Text Only) Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications (Text Only) Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Thorough troubleshooting, debugging, and problem-solving skills
• Strong C, C++ coding skills, along with Python, C# and Java
• Azure, AWS cloud development experience
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team
• Ability to work well in ambiguous situations
Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
Language Qualification
English Language: fluent in reading, writing and speaking.
Degree in CS, or equivalent in work experience.
Azure Fundamentals Knowledge & Experience in Machine Learning space
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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