Learning & Capability Development (L&CD) Business Partner
Location
Hyderabad | India
Job description
Job Advert
Are you passionate about self-empowerment and self-improvement through learning? We are in search for a dynamic and driven individual to fill a fixed-term contract role of Learning & Capability Development (L&CD) Business Partner in Hyderabad.
Our ideal candidate must have a sincere passion and knack for communication as you will play a central role within the business, providing links between the client, live operation, the academy and new hires into the organisation, ensuring that all learning needs and training solutions are a creatively designed delivered and are appropriately fit for purpose.
You'll need to have a keen eye for detail and provide creative insight on ways to improve material content to increase its delegate engagement and competency speed. What you’ll be doing
- Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions; being mindful of Operational challenges
- Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateral
- Monitoring and measuring the overall team and individuals’ performance against KRA’s
- Being accountable for all site learning and development, project and client training, customer excellence academy and training to support published HR policies
- Monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
- Effectively structuring client meetings and providing reports to demonstrate accreditation standards are met
- Monitoring and reporting on site training activity to the training administrator as per L&D standards to ensure that all Learning & Development progress reports and management reports are delivered by set deadlines
- Feeding back to the wider team and improvement changes within L&D to improve quality of department and supports cross site implementation of successful change interventions
- Seeking opportunities to drive employee engagement through L&D solution / support, over and above planned training
- Identifying and prioritising all challenges and limitations, supported by the proposal, detailing effective solutions
- Inspiring and motivating direct reports and their staff by proactively identifying and delegating development opportunities and leading by example
- Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices
- Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and taking into account cost and operational management views
What you’ll need - Prior Process Training experience is must
- Minimum 1-2 years experience as Assistant manager/ Deputy manager Training.
- Content moderation is mandatory for the role.
- Should be from BPO background/ Contact center enviornment.
- Must have handled client and should have handled Training department thoroughly.
- Well verse with Training modules such as TNI/TNA /RACI / Content development.
- Must understand the KPI/ KRA of a Training Lead.
- Team management and development experience
Take this opportunity to advance your career with our collaborative team of game-changers.
Job tags
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