AppealCareer Technologies (ACT)
Location
Pune | India
Job description
We are Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
• Resolving billing issues using query solving techniques and providing clear and concise information.
• Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) candidates are Preferred.
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
• Cab Facility both ways [ Pick up and drop within Transport radius]
• Immense Growth Opportunities
Notice Period : Immediate Joiners
Location : Pune
Interested candidates can share their updated resumes to [HIDDEN TEXT]
Job tags
Salary
