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Underwriting - US Mortgage - L11 - Chennai


Stalwart Management Consulting


Location

Chennai | India


Job description

 

Residentisl Underwriting - US Mortgage – L11 - Chennai

*US Mortgage experience only

*Team Handling experience (Should be TL on paper)

*Night Shifts

*Notice period – Max 45 months

Responsibilities/Authorities 

Manage Operations from process & measurement standpoint        
Set and assess representative’s performance expectations and performance, and create individual action plans        
Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis        
Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.        
Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation        
Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs        
Assist with scheduling and forecasting of staff to maintain optimal service provided        
Develop reward and recognition programs for teams        
Present current customer issues, trends, and recommended solutions to management        
Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center        
Manage escalated customer enquiries / complaints        
 
Unique Knowledge & Skill Requirement        
Strong people management skills to manage and motivate a team of individuals in a normally hectic, high volume service center environment        
Effective coaching and supervisory skills        
Industry understanding & detailed knowledge of processes, work methods, procedures & policies       
Strong organizational, management, and team building skills       
Strong internet and computer literacy skills        

US Mortgage,Underwriting,Residential Underwriting

Designation: Underwriting - US Mortgage - L11 - Chennai

Vacancies: 3

Experience: 3.0 Year(s) - 6.0 Year(s)


Job tags



Salary

Rs 3 - 5.5 lakhs p.a.

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