PurpleCode HR Solutions
Location
Mumbai | India
Job description
ROLES & RESPONSIBILITIES:
1. Complete top line and bottom line (revenues & profits) responsibility for the store
·Assist Reporting Manager in designing and conducting local promotions and tie up with other lifestyle shops (highend restaurants, malls etc) to meet the footfall targets
·Inputs and assistance to the marketing team for local/national promotions to increase brand saliency and generate more footfalls
·Control costs by following procedures (switch off ACs when not required, control wastage/spillage of consumables etc.)
·Responsible for revenue, Profit & Loss, same store sales growth
2. Ensure high level of customer satisfaction
· Engage with customers on a regular basis and understand their requirements
· Ensure regular filling of the feedback forms as per the Standard Operating Procedure
· Handle any customer grievance and take appropriate action. Make a note of it and forward it to the HO
· Be conversant with all the therapies and provide information about the same to the guests as and when required
3.Team management
· Motivate & lead a team of therapists & other employees
· Scheduling of therapists
Understand the needs and aspirations of the team and attend to them. Motivate them to work hard and deliver customer satisfaction
4. Store Operations
· Ensure adherence to service levels and standard operating procedures of the store
· Maintain required high level of hygiene and cleanliness
· Conduct quality audits and also assist in mystery audits
· Be responsible for payments received from guests and petty cash payments made
5. Reporting
· Prepare prescribed reports at required intervals
Keep the management informed about all the happenings at the spa
·Complete responsibility of the store and handle any contingency that may arise during the operation.
Notes: Candidates can share there CV`s to [HIDDEN TEXT]
Job tags
Salary
