BOYEN HADDIN CONSULTING AND TECHNOLOGY PRIVATE LIMITED
Location
Bangalore | India
Job description
Project Manager : - Coordinate internal resources to deliver customer outcomes as sold - Ensure all projects delivered within time, scope, quality, and cost constraints - Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality - Ensure resource availability and allocation - Develop detailed project plans to monitor and track progress - Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques - Measure project performance using appropriate tools and techniques - Report and escalate to management as needed - Successfully manage the relationship with the client and all stakeholders - Run,manage develop customer facing project status meetings as required. - Create and maintain comprehensive project documentation - Collaborate with project managers worldwide to improve PM efficiency - Foster relationships with customers enabling future account sales - Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing - Internalize every aspect of the customer experience as it relates to delivery excellence - Assist in the development and/or review of SOWs, MSAs, and other related documentation - Maintain high levels of customer/partner engagement with a focus on CSAT and NPS. - Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience - Continually work to identify, develop and share new uses for UiPath - Identify best practice artifacts that can be packaged into delivery kits and shared with partners - Help drive customer references and case studies. This is what you will bring to our team : - 3+ years of experience in project management working for system integrators and/or global SI. - 7+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization - Excellent client-facing and internal communication skills - Strong working knowledge of Microsoft Office - PMP / PRINCE II certification a plus - Experience using change management processes for dynamic professional services projects - External customer-facing management experience a plus (including partners) - Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus - Experience managing multiple workstream, Agile Project Management professional services SOW's in parallel a plus - Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption - Proven experience building strong internal and external relationships - Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus.
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