Associate Analyst, System Support

Location

Indore | India

Job description

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our

can-do culture works together to make the ordinary exceptional.

Do you have a strong command of and understanding of System Support Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD.BE PASSIONATE with a problem-solving mindset? Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

Job Summary

Site Desktop Technician guarantee services are delivered to meet business needs and expectations. Triage service requests, troubleshoot desktops, laptops, printers and other IT equipment’s, analyze IT reports, keeps accurate inventory of assets but not limited to equipment’s and extensions. Maintains cabling and checks temperature in the server room. Assist remote users via phone and on-site. Assist Facilities, Engineering and other IT department requiring assistance in the configuration of equipment’s.

Position: This position requires one to work Onsite

Onsite Address : 3F, Brilliant Platina, Plot No.8, Sch. No.78, Indore, India, Madhya Pradesh. 

Role Reports into: Manager IT

Job Responsibilities:

• 90% - Provides on-site support, advance hardware troubleshooting, and remote assistance to internal users in accordance with the service level agreement and escalates to the next level engineers when appropriate but not limited to the following:
• Ability to handle large scale PC imaging 
• Installs, repairs, and conducts preventive maintenance of hardware equipment’s but not limited to desktops, laptops, hard phones, and servers
• May perform equipment tear down as necessary to resolve hardware issues
• Participates and performs in project calls and ensure procedures are properly followed and performed
• Maintain accurate and updated information of manuals and trackers 
• Provides remote support for internal users 
• Configures and installs software for end-users’ desktops and laptops remotely or over the phone 
• Processes hardware and software replacements based on troubleshooting results by coordinating user setup, upgrades and installations 
• Manages and triages service requests and incidents effectively by understanding customer needs and meeting service level requirements 
• Coordinates setup and installation of network, system, and telephony equipment’s to the next level 
• Assist engineers (facilities, vendors, network, and other) in the testing and isolation of hardware problems 
• Ability to keeps track of equipment movements 
• Ensures accuracy of asset inventory 
• Maintains cabling both in the server room and end user workstations
• Assist Global Service Desk as needed 
• 10% - May preform other related duties and responsibilities as assigned and/ or required 

Additional Requirements: Job Knowledge, Skills, and Qualifications:

• 3 or more years of desk side support (hardware/ software) and remote troubleshooting experience 
• Excellent verbal communication skills 
• Ability to provide support via desk side or remote 
• CompTIA A+ or ITIL certified is a plus but not required, if without must have proper understanding of service request lifecycle and incident management 
• Knowledge in the administration of active directory, Azure, O365, SolarWinds, Prognosis, service requests 
• Strong attention to details 
• Can work with minimum supervision 
• Willing to work non-traditional schedules, weekdays off, holidays, split off’s depending on operational needs 
• This is a work on-site position 

Benefits and Perks:

• Competitive pay based on experience
• Fun work environment
• Stable, full-time employment 

• The company paid health & life insurance benefits. 
• Opportunity for professional development 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at   .

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws  .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to  [email protected] .

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at .

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected] .

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