Catholic Education, Archdiocese of Canberra and Goulburn
Location
Ukhrul | India
Job description
Location: Manuka, Canberra
Employment Type: Full-time
Salary Range: $126,414 - $139,051 (based on skills and experience)
Start Date: Feb/March 2024
Closing Date: 11.55 pm, Sunday 11 February 2024
Catholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the ACT and NSW, operating 56 Catholic Systemic Schools and eight Early Learning Centres.
The Catholic Education Office is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of schools and early learning centres in delivering quality education outcomes for the students in our care.
About The Role The ICT Service Delivery Manager is responsible for implementing IT service management processes, including the day-to-day management of 3rd party suppliers, supporting ICT project delivery, as well as the leadership and coordination of in-house teams, including school technical support officers, supporting business as usual ICT services.
Key Responsibilities - Service management
- BAU service delivery
- Business Continuity and Disaster Recovery
Benefits And Opportunities - Positive and collaborative workplace culture
- Permanent contract
- Attractive remuneration package
- Access to salary packaging, including novated leasing
- 24 weeks of paid parental leave (maternity/adoption)
- Up to 14 weeks of paid parental leave (paternity/non-initial primary carer leave)
- Support for professional development and study opportunities
Essential Criteria - Degree, professional qualification, or equivalent experience in an Information technology-related subject and project management.
- Experience in working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, and participating in effective working relationships to deliver continuous improvement.
- Experience with managing the performance of information/information technology and telecommunications systems services.
- Experience in application and release management and ICT change management.
- Significant knowledge of end-user delivery and network support.
- Knowledge of case management systems.
- ITILv3 Foundation qualified.
- Understanding of the compliance and legal issues relating to Information Security.
- Experience managing in-house teams to deliver high-quality services and outcomes.
- Experience in building strong working relationships with stakeholders of all professional levels.
Please refer to the position description for in-depth details regarding the position duties, criteria, and skill set required.
Application Process Applicants must submit a current resume and cover letter addressing the essential criteria outlined above. The cover letter should be no more than three pages.
Further information about the role and Catholic Education, Archdiocese of Canberra & Goulburn is available on the website.
If you have any questions about the recruitment process, contact Amy Tallon, People & Culture Officer, on 0459943831 or via email at [HIDDEN TEXT].
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies – Catholic Education, Archdiocese of Canberra and Goulburn, endeavours to fill our vacancies through our direct recruitment platforms and channels wherever possible. If we find we need the assistance of a recruitment agency, we will contact our preferred providers.
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