WNS Global Services
Location
Visakhapatnam | India
Job description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
L2 ā resources : Resource having 3 or 3+ years experience
ļ Resolve all the calls escalated by the L1.Provide a detailed RCA analysis for all the critical calls with resolution details.
To close all the repeat call analyses and provide permanent solutions (Problem management).
Build site-specific knowledgebase and SOP documentations for the processes.
Ensure all the critical/non-critical devices are covered with the relevant Security compliance norm as per WNS security guidelines.
Ensure all the asset inventory is up-to-date as per WNS Asset policy.
To update relevant documents whenever a change is observed, followed by the Change control process.Participation in EIT/InfoSec audit-related sample & data capturing.
Good communication skills (in English) with internal & external clients of WNS.
Graduation
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