MindTrends Innovations
Location
Mumbai | India
Job description
Responsibilities :
- Answering questions about our clinic & services - for walk in patients and telephonically - Asking questions to understand patient requirements & convert calls to appointments - Helping patient in the PRC's workflow as per system manual. Greet, Register, Introduce visitor/ patient to the SOPs of PRC - Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person - Corporate tie - up facilitation for promotional activities Requirements : - Proven experience as front officer representative or other customer service role - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Ability to learn about products and services and describe/explain them to prospects - Excellent knowledge of English - Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection - Outstanding negotiation skills with the ability to resolve issues and address complaints - 10+2 essential, Graduation will be a plus - Ability to connect using social media - Whatsapp, Facebook, Traditional methods - Phone, post mail etc.Job tags
Salary
