Client Services & Operations Executive
Location
Work from home | India
Job description
- As a Client Services Operations Executive you will be responsible for processing, proofing and distributing copy to International and domestic circuits via wire, PR Newswire for Journalist web service, Internet, and email, while ensuring a timely and accurate transmission. Taking and interpreting client instructions, you will draw on your previous experience to recognize clients needs and propose appropriate solutions.
- This is an exciting opportunity to join our business within our crucial Client Services Operations Department.
- This role will allow you to leverage your editorial and proofreading skills while developing a consultative approach with our internal and external clients to ensure service delivery excellence.
- This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team.
- This is order processing from end to end while providing clients with excellent customer service.
Duties Responsibilities
- Quality checks all orders and distributions to guarantee a high standard of service delivery.
- Monitor progression of order at all stages - liaising with internal departments, the client and outside suppliers as necessary.
- Liaise with affiliates to ensure accurate and expedient transmission.
- Provide clients with an excellent service that exceeds their expectations and is line with corporate strategy.
- Focus on quality standards and timelines to achieve team targets and objectives.
- Reprioritize workload regularly to ensure all deadlines are met.
- Order processing, distribution editorial fulfilment
- Instigate initiatives and process to build, develop and maintain excellent business relationships.
- Maintain an excellent knowledge of all PR Newswire products and services.
Competencies, Attributes, Knowledge
- Proven track record within client facing and/or operational role.
- Knowledge of Microsoft Office and understanding of HTML.
- Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients.
- Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals.
- Have the energy and drive to work under pressure to hit tight targets.
- Excellent organization and time management skills with the ability to ensure excellence in service delivery.
Working Hours and Shift Pattern:
Required to alternate weekly with the below shifts:
- 1:30 p.m. to 10: 00 p.m. IST
- 2:30 p.m. to 11:00 p.m. IST
- 3:30 p.m. to 12:00 a.m. IST
- 4:30 p.m. to 1:00 a.m. IST
- 7:30 p.m. to 3:30 a.m. IST
- 9:30 p.m. to 5:30 a.m. IST
On-Call Weekend - 09:00 - 00:00 Saturday and Sunday, compensated as per prevalent policy.
Job tags
Salary
