Aditya Birla Group
Location
Mumbai | India
Job description
Job Responsibilities
1. Experience Centre Set up :
- Define experience centre design principles in line with overall brand identity.
- Develop Experience Center design / designing various modules .
- Identify location / type for different categories of experience centres across 11 cities
- Oversee execution of experience centre set up.
- Ensure timely upgrades at experience Centres
2. Operations
- Define SOP for Centre operations and ensure compliance to internal Process and
statutory compliances.
- Build up IT, Digital and automation systems to ensure continuous journey across
online and offlline platforms.
- Monitor compliance for all regulatory issues.
3. Team Management
- Set recruitment norms and productivity norms for in-store teams.
- Training of team on systems / processes and consumer interaction to deliver
outstanding consumer experience.
4. Consumer centricity
- Create top of the line differentiated in-store consumer experience.
- Develop Experience Centre as a centre of excellence hub for all service offerings.
5. Store Promotions
- Develop Store Promotion strategy and guidelines/ Develop content for store
promotions to drive targeted customer footfalls.
- Track effectiveness of various Store Promotion campaigns- Online and offline
- Plan for local events and meets aimed at influencers
- Drive promotion of premium products and services & Ensure Targeted conversion %
6. P&L
- Set P&L / CAPEX / Consumer conversion / Products & Services sales targets
- Support sales team to Achieve targeted P&L / CAPEX and cost control
Job tags
Salary
