One Point of contact for customers & resolving customer queries by coordinating with Operations.
Customer Retention - Volume retention of All customers.
MIS reporting - Weekly, Monthly Volume Reports and other reports.
Shipment Tracking and coordinating with various Dept. to ensure better service delivery to Customers.
Periodic Service Review with Customers including OVCs to ensure customer engagement, upscale in volumes, opportunities of deep selling.
Customer profiling â€' KYC
Coordinating with Billing Desk for final rates for invoicing customers.
Support payment collection Team in outstanding follow up to get the payment on time.
Check the actual volume with projection given by customers and understand the reasons for the variance.
Coordinating with product & Sales if the volume is low or any loss of volume.
Clarity on the service requirement of the customers and take necessary steps to meet their expectation to have better customer experience with customer.
Monitoring ON water Shipments
co-ordination with CHA for clearance and Responsible for clearance on time for CHB customers.
