Exceptional comprehension skills, and ability to learn and contribute with minimal oversight - a initiative-taker
Ability to think in abstract and quickly grasp the essence of the job at hand
Excellent written and verbal communication skills, including ability to comprehend and communicate information precisely and unambiguously
Strong analytical and critical thinking skills
Excellent attention to detail and follow-up
Good Interpersonal Skills, Initiative-taking and flexible
Ability to work methodically in a fast-paced, time sensitive environment
Should have exceptional time management, planning and organizing skills
Enthusiastic, attitude towards teamwork and ability to work with little guidance
Ability to work with cross-functional teams, including peers across all Clinisys locations
Interact closely with members of cross-functional feature teams for service and support success
Educational Requirements
Bachelors degree or appropriate combination of education and experience.
Any graduate -BCA /MCA/ B. Tech/ MTech (CS or IT) with relevant experience.
Job Responsibilities
Resolves client-submitted technical issues and actively takes part in version upgrade processes, being responsible for activities from start to end.
Work on HTML5, CSS and JavaScript technologies to create/modify various output formats to suite client needs and make sure they work on various Atlas printing technologies.
Understands the various deployment options of Clinisys products and maps these options to fulfill real world client workflows and needs.
Creates detailed technical checklists and processes that need to be followed for the implementation in a new client environment, or version upgrades of products in an existing client environment.
Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of Clinisys products.
Receives and responds to incoming client request via telephone, web, chat, and email
Follows established Case Management Best Practices
Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
Research issues and utilizes proven resolutions to customer issues
Manages and documents the resolution process while effectively communicating status with the client
Stays current with product and industry updates and changes
Identifies need to escalate complex or risk issues to appropriate senior staff
Continually learns and expands knowledge of Clinisys applications, environments, and systems
Creates and references knowledgebase articles
On-call/holiday rotation(s) required
Follows the Clinisys Quality Management System and regulatory standards including effective management of Protected Health Information
