IT Application Support Manager L3
Location
Bangalore | India
Job description
IT Division Application and Support Manager
Location:- Bangalore
Experience:- 7 Years
Job Summary - As the ideal candidate, you will have a strong background in desktop support and localized application support.
- You should have national-level supply chain IT business application capabilities, and be proficient in SAP/ERP.
- Knowledge of MES/WMS (logistics systems)/Purchasing System/Finance System is essential.
Key Responsibilities Helpdesk Management:
- Lead the Helpdesk team in providing first-class technical support to end-users, resolving hardware, software, and network-related issues.
- Establish and maintain IT service standards, ensuring prompt and effective issue resolution while maintaining user satisfaction.
- Provide desktop support to end-users;
- Manage localized applications, including maintenance, installation, and upgrades;
- Manage the operation and support of research and development IT system platforms, including but not limited to: SAP, ERP, MES, WMS, Purchasing System and Finance System. Communicate with end-users in a clear and concise manner.
Qualifications - Bachelor degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
- At least five years of working experience, with at least three years of experience in national-level supply chain IT business application operation and maintenance support.
- Strong background in desktop support and localized application support
- Proficiency in SAP/ERP
- Knowledge of MES/WMS (logistics systems)/Purchasing System/Finance system
- Excellent communication skills in English
- Patient and able to work under pressure
- Familiarity with the energy industry or related sectors is a plus.
Cognitive ability
- Business Understanding (Advanced)
- Execution Landing ability (Advanced)
- Interpersonal Skills (Advanced)
Job tags
Salary
