Location
Delhi | India
Job description
Identify trends and issues, and proactively Offer recommendations for issue resolution. Provide continuous improvement / best practices suggestions by analyzing existing solutions and identifying & implementing Service enhancements on an ongoing basis. Manage new process introductions and existing process enhancements, in collaboration with Operations Team.
- Ensure the timely distribution of performance reports to specific regional/global customers and regional/global Business unit management
- To manage, on behalf of the Program Management Organization, analysis and reporting for programs in such a way that :
- All service performance targets are successfully supported
- Reporting and analysis are provided at the highest level of productivity and the lowest acceptable cost to the customer and DHL
- Provide ad hoc reporting and analysis as assigned
- Identify Performance trends and hotspots
- Develop and produce on behalf of the customers' commercial owner an integrated performance report by consolidating the performance reports of all individual service providers, that contribute to the integrated logistics solution.
- Support and coordinate QBR with Customers
- KPI Indicators
- Corrective Actions and Trends
- Score Card Preparation for QBR
- Score Card Gaps Preparation
- Corrective Action for Score Card Gaps
- System Solutions Managements
- Scoping of new business /ops requirements as an input for systems team
- Prioritize System Development in line with customer requirements
- Change Management Develop and Deploy KPI's and scorecards on all assigned accounts
Job tags
Salary
