iTero Operations Specialist, Mumbai
Location
Mumbai | India
Job description
Join a team that is changing millions of lives.
Transforming smiles , changing lives.
At Align Technology , we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
The Role of iTero Operations Specialist is responsible for supporting and also providing guidelines to assist team members to work towards achieving operational goals for iTero business in APAC. The incumbent oversees contracts processing, shipment timetables and any other enquiries supporting the iTero business. He or she will also work closely with the technical support; sales and also customer support functions in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for learning and understanding the order to cash process across various systems.
In this role, you will…
Key responsibilities:
- Data processing activities such as scanner contracts, fulfilments, replacements, and RMAs, credits and rebills.
- Maintaining data accuracy in system relating to services i.e., warranty, billing, subscriptions, etc.
- Managing demo scanners i.e., reviewing and processing demo scanners requests, maintaining inventory list, and to liaise with the different functions (i.e., technical support, trainers, sales, and local courier) for each loaner request to the external customer, when market does not have a Sales Ops person to be responsible for it.
- Generating reports from existing data as and when required.
- Monitoring scanner orders shipment status and keeping the regional Align teams about shipment plans.
- Assisting in developing procedures and work closely with the Business Support/Operations departments in each region.
- Researching new ways and alternative methods to improve operational efficiency.
- Ensuring documentation of supported process and systems are current.
- Ensuring the business operates within the company's mission statement.
- Complying with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Participating in proactive team efforts to achieve departmental and company goals.
- Performing other duties as assigned.
In this role, you’ll need …
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
- Ability to consistently follow through with projects to completion.
- Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database programs.
- Advanced typing skills.
- Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
- Ability to communicate effectively with people in all areas of a company is vital.
- Willing to reassess and reorganize when traditional solutions aren't working.
- The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.
EDUCATION and/or EXPERIENCE
- University Degree/ Diploma.
- Has 3-5 years in operations, or customer support environment, etc.
- Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
- Good interpersonal communication skills, result oriented.
- Experience working and supporting in APAC region is a plus.
Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
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