Technical Support Representative
Location
Pune | India
Job description
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description IS IT IN YOU - Experience using or supporting an ERP/MRP system is a must.
- Minimum of 2 years of previous technical support service experience within a highly technical environment or a bachelor's degree in a STEM major (Science, Technology, Engineering or Mathematics)
- Previous Manufacturing experience (Production, Process Engineering, Quality, Subcontract, Tooling) preferred.
- Previous Logistics (Shipping, Quoting, Purchasing, Receiving, Sales and CRM), Planning, Scheduling, and Manufacturing (Production, Process Engineering, Quality, Subcontract, Tooling) experience/knowledge preferred.
- SQL experience/knowledge a plus
- Proficient English language communication skills (written and verbal)
- Experience using or supporting an ERP/MRP system preferred.
- Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
- Proficiency in MS Office, with an emphasis on Excel
- Willing to work in a rotational shift including non-standard hours, depending on business needs.
Job tags
Salary