Location
Bangalore | India
Job description
Overview:
Alvaria makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether delivered on premise, hosted, or in the cloud, this platform brings all the conversations together in one place, ensuring a consistent omni-channel customer experience each and every time. We are a global leader in providing unified interaction management, workforce optimization, and back-office solutions, seamlessly orchestrating people, processes and touch points for today's top brands. For more information, visit us at
GENERAL SCOPE & SUMMARY
This role is responsible for implementation of product configuration, packaging and pricing rules for Alvaria products prior to go-to-market release. This role will act as liaison and coordinator between multiple internal organizations to document requirements for product packaging and configuration. This role will work closely with Program and Product Management, Finance, Operations and Manufacturing. After understanding and documenting the requirements, the role is responsible for implementing and configuring the requirements in the business management and CPQ tools to ultimately allow for quoting, configuration and pricing of products by the Sales organization. This role requires proven ability to manage projects, coordinate cross-functionally, as well as a technical understanding to translate general business requirements into technical requirements for input into our business management software applications and CPQ applications. A strong technical aptitude and ability to learn internal software applications, be able to configure and setup CPQ rules within the tool and help with system admin responsibilities.
PRIMARY ROLE & RESPONSIBILITIES
- Become a trusted customer advocate within Alvaria.
- Knowledge and facilitation of customer's business objectives, operational metrics, performance trends and improvement goals.
- Ability to translate business requirements into technical requirements for implementation into business software management and CPQ tools
- Ability to configure and manage projects using internal software applications that include Salesforce, NetSuite, Apttus (CPQ), Salesforce CPQ tools
- Manage escalations; be the POC for communication; ensure the appropriate level of Alvaria resources engage; manage follow up as warranted.
- Communicate with internal and external stakeholders, facilitating account management improvements as warranted.
- Act as a single point of communication and coordination for tactical issue planning, escalations/resolution when necessary.
- Partner with the Sales team on quoting and pricing of product solutions
- Maintain oversight of active implementations; advocate when needed.
- Maintain account accuracy for all documentation on team SharePoint site.
- Engage internal and external resources as necessary to solve problems.
- Assist with system admin responsibilities for NetSuite, Salesforce and Apttus tools
- Technical design and implementation of Quote to Cash solutions using Salesforce CPQ
- Provide day to day CPQ platform and user support
- Document as-is and to-be architecture solutions. Present complex solutions, options, and benefits to key technical program stakeholders.
- Responsible for defining, estimating, and shaping CPQ technical solutions using best practices.
- Maintain and configure our development and test instances for our internal sandboxes.
- Communicate and work effectively with cross functional teams including business teams, product teams, IT Apps teams, consultants & vendors.
- Responsible for issue resolution in UAT and post production support of CPQ functionality
- Strong desire to learn. You are energized when new features and technologies become available and eager to understand them and maximize their potential.
- Actively contribute to building and troubleshooting process automation across our Salesforce instance
- Customize as necessary in implementing scalable solutions, while advocating for best practices
Skills
- Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
- 3+ years Salesforce CPQ experience with multiple currencies and complex products
- Must have good knowledge of Salesforce CPQ objects used in Quote to Contract process
- Strong experience with SFDC Advanced approvals
- Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
- Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, various discounting models, amendments, extensions, co-terming and renewals
- Experience with quote document generation
- Experience working with Salesforce communities, Apex, SOQL, VisualForce, Lightning, JavaScript, Eclipse IDE, WorkBench, Data Loader, Ant tool, Reports and Dashboards- really imps
- Strong working knowledge of Salesforce Objects and Data Model
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Excellent written and verbal communication skills
- Good interpersonal skills and strong sense of ownership
Skills (Ability to…)
Knowledge
Communicate
- Active listener
- Ability to ask great questions
- Demonstrate active curiosity
- Educate clients
- Naturally persuasive
Discovery
- Understand the customer's business
- Uncover/understand the customer's initiatives
- Strong business acumen
- Research clients/industries
Build trusted relationships
- Ability to build strong long-term relationships
- Person of integrity
- Demonstrate a sense of proportion and perspective
- Conduct business reviews
- Validate business, systems, and operational expectations of the customer for the performance of their Alvaria solutions
Customer advocate
- Great problem solver
- Present ideas, concepts, and findings
- Oversee all internal projects
- Manage internal conflict and team dynamics
- Engage resources as needed to resolve issues
- Remove obstacles to enable forward progress with programs.
Our market
- Collections, Customer Service, and Telemarketing
- Competitive SWOT
- UC Industry
Our customer's market
- Customer's industry
- Competitive landscape
- Differentiator
- Organization
- Corporate financials
Internal business processes
- Sales cycle
- Configuration, Quoting and Pricing
- Project Management
- Product introduction and go-to-market readiness for product releases
Foundation applications
- Intranet
- SharePoint
- NetSuite
- Salesforce
- Apttus or other CPQ solution
- Microsoft Office
- Outlook
Job tags
Salary
