Analyst - IT Desktop Support
Jobs via eFinancialCareers
Location
Mumbai | India
Job description
Main Purpose:
Reporting directly to the IT Desktop Support Team Lead, you will provide effective and skilled IT assistance across
the India region. You will be responsible for supporting and maintaining all IT-related hardware in our Mumbai
offices as well a few smaller remote offices in India. You will assist in the maintenance of all IT Infrastructure -
Including but not limited to Mobile Phones, Laptops, Desktops, Printers and Environmental equipment. You will gain
exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.
Knowledge Skills and Abilities, Key Responsibilities: Experience - 2 plus years' experience in providing End User IT Support with-in a high pressure environment. Financial services/trading floor end user support experience
would be advantageous
Ability to demonstrate the following - Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
- Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
- Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
- Ability to be on-call if required and sometimes work long hours to resolve client issues.
Duties/Areas of Responsibility The position will involve but is not limited to the following areas of responsibility:
- Diagnose and resolve day to day technical issues
- Promptly escalate IT issues to the Regional IT Service Delivery Manager where necessary
- Responsible for managing Inventory and champion stock control.
- Provide remote support to users in other regions.
- Undertake small to medium-sized IT projects as instructed by our IT Projects Management team.
- Provide End User and basic server support across India
- Support and maintain Server, Network and Server room under instruction from global teams
- Setting up and configuring new equipment in line with business expectations
- Adhere and actively work to maintaining global IT standards
- Assist with effective basic user training and new user inductions.
- Install and troubleshoot authorized software.
- Ensuring security and upgrades are applied correctly and kept up to end user equipment.
- Antivirus installation on all end User equipment
- Responsible for logging and tracking warranty repairs
- Reporting faults and maintaining records on server and site outages.
- Completing internal user/desk moves including peripherals and printers.
- Patching of network and phones
- Ensuring neat and well-maintained Desks, Meeting, patch and server rooms.
- Ensure all IT equipment in meeting rooms are neat and functional state.
- Complete daily site checks
- Submit weekly reports to the IT Desktop Support Team Lead
- Coordinate with our internal procurement team for IT purchases
- Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment
Skills, Competencies And Qualifications - Strong knowledge of Win 10/11 and Active Directory, DCHP, DNS
- Strong working knowledge of industry standard End User imaging, PxE, USB Boot Images
- Strong understanding of trading platforms would be advantageous
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
- Strong knowledge of Microsoft Office 2016 - 2019 required. Office Suite understanding
- Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, VPN, and link optimization appliances.
- Working knowledge of spyware/malware removal tools and techniques.
- Working knowledge of MS Intune a plus (add, remove, reactivate, migrate users etc.)
- Strong written and spoken English essential (Spanish and/or Portuguese advantageous)
- Familiar with VoIP phones & iPhone mobile phones
- Familiar with rack diagrams, performing changes in a rack, coordinating with remote teams
- Strong written and spoken English is essential
Key Relationships and Department Overview: - Internal IT Teams
- Business users
- Third party vendors
Job tags
Salary
