Infosys BPM
Location
Bangalore | India
Job description
Job description Greeting from Infosys BPM Ltd.,
We are hiring for L1 Support Voice skills. Please walk-in for interview on 5 Mar 24 at Bangalore location., Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Interview details Interview Date: 5 Mar 24 Interview Time: 10 AM till 1.00 PM Interview Venue: Location: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar , Bengaluru, Karnataka 560078 Landmark: Near Sindhoora Convention Centre Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Please find below Job Description for your reference: Technical Help Desk Support (L1) Job location: Bangalore Education: Computer Graduates Min 3 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution). Experience in Voice and email Support (US client). Strong customer service & Handling skills. Excellent written and verbal communication skills. (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Familiarity with ServiceNow Ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is Required Summary: The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers. Responsibilities: Answer phone calls, emails, and chat messages from clients regarding technical issues. Troubleshoot software and hardware problems. Escalate complex issues to the appropriate team members. Document all customer interactions in the ticketing system. Stay up to date on the latest technical developments. Provide excellent customer service. Documents to Carry: Carry a print of your updated resume; Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is a traveled must for Security Clearance. “No Candidate parking facility available at JP Nagar recruitment center location”. Regards, Infosys BPM Recruitment team.Job tags
Salary
