Location
Secunderabad | India
Job description
Job Description
Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products and services.
Responsibilities - Provides front-line, supervision to a Service Desk team.
- Within defined operational guidelines, completes technical and administrative tasks.
- Ensures compliance with established Service Desk and company standards, policies and procedures.
- Assigns tasks and verifies accuracy of work, establishes deadlines for completing assignments, provides training and guidance and may spend a portion of time performing the work of the team.
- Monitors daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service.
- Evaluates team members against operational goals and transactional success measures.
- Involves higher level management in decisions and issues that require additional experience or are particularly complex.
Qualifications Required Qualifications - Bachelor's Degree or equivalent work experience required.
- Typically has 4-6 years of experience in Service Desk Support.
- Fluent business English skills (Written and spoken).
About Us Why should you join Diebold Nixdorf Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. - To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -
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