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Location

India | India

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Job description

Job Description

Company:MMC CorporateDescription:

• HR SERVICES - HR Associate (TIER 1)

Introduction :

• Tier 1 team in HR Services Operations is the first point of contact for employees and managers, responding to payroll, leaves, and HR programs, policy & Workday related queries. A HRS Tier 1 Analyst/Associate is a seasoned individual contributor, providing experienced, independent service support.

Job Description:

• Answering/handling incoming calls, chats (through Five9)and emails from India colleagues and third-party vendors & provides accurate answers with detailed information, guidance to relevant inquiries, requests which will be handled within stipulated SLA’s, using a Case Management tool supported by a ServiceNow tool.

• Indexing of tickets and assigning to applicable COE or teams as per BAU guidelines and SLA targets

• Supports our colleagues by communicating in a clear, concise, and confident manner in order to provide an excellent Colleague experience delivery.

• Document/record all inquiries and interactions with the colleagues & other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.

• Suggest any opportunities for process/policy improvements in process & team SOPs.

• Create a quick documents/notes and triage open cases and calls appropriately to other team in accordance with the standard operating procedures. Also, should do follow ups for such cases or escalations.

• Collaborate with other departments/HRM/People partners to ensure timely research and problem resolution.

• Should be smart, agile/flexible to pick up new work, short team projects assigned by Global leader or HRM/PP which will thereby improve services to end Colleague’s

• Open to learn new process, take up new activities, initiatives & own it. Also, should be a quick learner with excellent verbal & written communication skills

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Salary