End-User Support : Serve as the primary point of contact for users of the HealthSy app and website, addressing inquiries, troubleshooting technical issues, and providing guidance on utilizing platform features effectively.
Partner Support: Extend support to partner entities such as doctors, retail pharmacies, and home healthcare providers, assisting with onboarding processes, technical integration, and resolving any operational challenges they may encounter.
Issue Resolution : Investigate and resolve customer and partner concerns promptly and effectively, ensuring high levels of satisfaction and retention across both user and partner bases.
Training and Guidance : Conduct training sessions and provide educational resources to both end-users and partners to enhance their understanding of HealthSys offerings and optimize their experience with the platform.
Feedback Management: Gather feedback from users and partners to identify areas for improvement within the HealthSy ecosystem, and collaborate with internal teams to implement enhancements and updates accordingly.
Documentation and Reporting : Maintain comprehensive records of customer interactions, technical issues, and resolutions, and generate regular reports to analyze support trends and inform strategic decision-making.
Cross-Functional Collaboration : Collaborate closely with various departments including product development, marketing, and sales to relay customer and partner insights, contribute to product roadmap discussions, and ensure alignment between customer support efforts and organizational objectives.
Qualifications:
Customer-Centric Mindset : Passion for delivering exceptional customer service and a genuine desire to help others succeed.
Technical Aptitude: Proficiency in navigating digital platforms and troubleshooting technical issues; familiarity with healthcare software and telemedicine solutions is a plus.
Communication Skills: Strong verbal and written communication abilities, with the capacity to convey complex information in a clear and concise manner.
Problem-Solving Skills : Ability to analyze issues, identify root causes, and develop effective solutions in a fast-paced environment.
Empathy and Patience: Ability to empathize with customers and partners, remaining patient and composed when addressing their concerns or frustrations.
Collaboration: Proven track record of working effectively within cross-functional teams to achieve shared goals and deliver optimal outcomes.
Adaptability : Willingness to adapt to evolving priorities, technologies, and customer needs in a dynamic startup environment
