Deputy Manager- Housekeeping
Location
Alibag | India
Job description
About Isprava
- Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:
- Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.
- Hospitality Services, Refurbishment, and Rental Management for luxury holiday homes curated from an exclusive list of homeowners.
A testament to Isprava's offering is our distinctive client list comprising prominent business and sports personalities and reputed professionals from across the globe like Kris Gopalakrishnan (Co-Founder Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer) amongst others.
Isprava also boasts a diverse group of marquee investors including some of the world's largest family offices like the Godrej , Piramal and Burman (Dabur) family office alongside other reputed global professionals. Headquartered in Mumbai, our projects are currently spread across Goa, the Nilgiris, Alibaug, and various other locations.
Isprava is positioned for significant growth in the next few years and is perfect for entrepreneurial individuals who enjoy a flat, flexible and fast-paced workplace.
For more information about us login to
Lohono Stays Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travelers which offers high-end luxury homestays across holiday destinations in India and South-East Asia. Lohono is Asia's leader in luxury villa stays, ranking in the top five in the region. For more information about go thru
Designation: Manager- Housekeeping
Location: Alibaug
Key Responsibilities - Manage the daily activities of the Housekeeping department to include appropriate cleaning of villas, gardens, seating areas, washrooms, suites, and all public spaces.
- Set up systems and implement processes to ensure a 5 star experience for all guests.
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
- Daily supervision of the housekeeping staff.
- Daily supervision of the grounds keeping staff.
- Purchase, re-order and maintain housekeeping supplies and inventory.
- Conduct daily inspections of all rooms and public areas.
- Recruit, schedule and train all new housekeeping staff members.
- Maintain the housekeeping budget, providing billing summaries and expenses.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing.
- Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Work closely with maintenance team to ensure all services, engineering, appliances are in perfect working condition.
- The main objective is to make sure all villas are served properly.
- Clients are taken care in the most professional manner.
- Coordinating cleaning activities at the villas with both in-house staff and on contract cleaning agencies.
- Managing staff roster.
- Interviewing, hiring and firing housekeeping staff.
- Training Staff
- Handling Grievances.
- Handling Recruitment of staff
Key Requirements - Any Grad, PG, Diploma/ Degree in hospitality
- A minimum of 4 years' experience in all aspects of Housekeeping in a large, multi-use facility required, with at least 5 years of supervisory experience.
Key Skills - Excellent communication skills
- Can handle VIP and Celebrity Guest
- Well-presented, polite and tactful
- Can handle complaints in a calm manner
- Excellent people handling skills
- Good organizational skills
- Previous experience managing a team of housekeeping employees through motivation, coaching and development.
- The ability to anticipate customer needs, change goals and direction quickly and multitasking
- Working knowledge of rooms management systems.
- Advanced knowledge of Housekeeping process and procedures.
- Must be flexible with working nights, weekends, and holidays.
- Ability to maintain a budget
- Proven excellence in customer service.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Skills: budget management,team management,planning,housekeepingactivities,staff recruitment,warehousemanagement,communication skills,housekeeping management,housekeeping,customer service,organizing
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