Manager, Systems Support, Systems Engineering

Location

Bangalore | India

Job description

• Fivetran is building data pipelines to power the modern data stack for thousands of companies

• Fivetran s Systems Engineering Team is focused on delivering technology that supports the company s growth
• As the Manager of Systems Support, your role will be to support and empower our internal functions
• Initially, this team is heavily focused on supporting teams using Salesforce, but over time will expand to include other systems used across the company
• This role will report to the VP of Systems Engineering
• This is a full-time position based out of our Bangalore office

Technologies You'll Use

• [For Engineering: List languages first, then DB-related requirements, and infrastructure. For example: Java, Postgres, Oracle, SQL Server, MySQL, Kubernetes, Docker, AWS, GCP, CircleCI]
• [For Customer Support: List relevant tools and technologies. For example: Zendesk, AWS, GCP, SQL, New Relic, Docker, CircleCI, DBeaver, Java]

What You'll Do

• Lead and manage overall team growth and support planning
• Coach and mentor other team members
• Hire top talent
• Empower our Support team by setting them up for success based on their talents and career stage
• Foster a healthy, motivated, and collaborative culture while developing internal staff in their professional growth
• Optimize and adapt our support process to ensure we are always aligned with the needs of the business
• Closely align with other leaders in the organization and execute on OKR s (objectives and metrics) to measure the overall team s success
• Optimize and adapt our standard operating principles for the Systems Support Team to ensure we maintain our KPIs
• Develop and execute on strategy for continuous improvement of our Support Team SLAs
• Manage the interactions between Support and Development on customer issues/feedback

Skills We are Looking For

• Designing support processes, particularly for internal systems and users
• Building scale within teams and operations
• Crafting and managing KPIs to drive success within the team
• Demonstrated success in people management
• Ability to balance priorities
• Strong sense of empathy for our customers - other Fivetranners!
• Ability to stay calm in a fast-paced, growing environment
• Exceptional communicator

Optional Bonus Skills

• Experience supporting Salesforce, Workday, or Netsuite is a plus!

Perks and Benefits


• 100% employer-paid medical insurance *
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Monthly cell phone stipend
• Recharge, reenergize, and pursue personal and professional goals with a 30 day paid leave after 5 years

Job tags

Salary