ENVICARE TECHNOLOGIES PRIVATE LIMITED
Location
Bangalore | India
Job description
Regular and predictable attendance and punctuality.
Internet Banking Assist customers in the online banking enrollment process and
setup of pending applications. Process business applications for Internet Banking
including verification of owners and system setup. Help customers with questions
and issues regarding online banking and bill payment. Assist in research of bill
payment transactions using CheckFree software application. Contact vendor
support to resolve any Online Banking or bill payment issues. Process E-Statement
requests and forward stop payments to customer service. Review and balance the
daily transfer report to the reports from the core system, this includes Online
Banking and Voice Response.
Website - Make changes to using Microsoft Expression. Add
new marketing promotions to the home page and make weekly rate changes.
Contact website host technical support with any issues on the website.
Voice Response (TeleBank) Assist customers and staff with questions regarding
TeleBank. Reset PINs when needed for customers. Contact vendor support to
resolve any IVR issues.
2
Operational Support Assist staff and customers with Internet Banking, BillPay and
TeleBank questions and problems. Process and submit customer issues to vendor
technical support.
Wire Transfer Verification - Verify and transmit all outgoing wire transfers. Act as
dual control in the daily balancing of wire transfers.
Other duties as assigned
Job tags
Salary
