Customer Support Executive
Location
Coimbatore | India
Job description
About Us:
HealthSy is a health-tech startup founded in November, 2022 with the objective of creating a simplified healthcare ecosystem in our country by offering all the recurring and immediate healthcare services under one platform to the public on one hand and build a network of healthcare partners namely doctors, clinics, retail pharmacies and home healthcare service providers on the other along with providing them with necessary tools and solutions to grow their practice or business.
HealthSy is seeking a dynamic Customer Support Executive to provide comprehensive assistance to both end- users of the HealthSy app and website, as well as partners including doctors, retail pharmacies, and home healthcare providers . This role requires a blend of technical proficiency, communication skills, and a customer-centric mindset to ensure all stakeholders receive exceptional support and service.
Responsibilities:
- End-User Support : Serve as the primary point of contact for users of the HealthSy app and website, addressing inquiries, troubleshooting technical issues, and providing guidance on utilizing platform features effectively.
- Partner Support: Extend support to partner entities such as doctors, retail pharmacies, and home healthcare providers, assisting with onboarding processes, technical integration, and resolving any operational challenges they may encounter.
- Issue Resolution : Investigate and resolve customer and partner concerns promptly and effectively, ensuring high levels of satisfaction and retention across both user and partner bases.
- Training and Guidance : Conduct training sessions and provide educational resources to both end-users and partners to enhance their understanding of HealthSy's offerings and optimize their experience with the platform.
- Feedback Management: Gather feedback from users and partners to identify areas for improvement within the HealthSy ecosystem, and collaborate with internal teams to implement enhancements and updates accordingly.
- Documentation and Reporting : Maintain comprehensive records of customer interactions, technical issues, and resolutions, and generate regular reports to analyze support trends and inform strategic decision-making.
- Cross-Functional Collaboration : Collaborate closely with various departments including product development, marketing, and sales to relay customer and partner insights, contribute to product roadmap discussions, and ensure alignment between customer support efforts and organizational objectives.
Qualifications:
- Customer-Centric Mindset : Passion for delivering exceptional customer service and a genuine desire to help others succeed.
- Technical Aptitude: Proficiency in navigating digital platforms and troubleshooting technical issues; familiarity with healthcare software and telemedicine solutions is a plus.
- Communication Skills: Strong verbal and written communication abilities, with the capacity to convey complex information in a clear and concise manner.
- Problem-Solving Skills : Ability to analyze issues, identify root causes, and develop effective solutions in a fast-paced environment.
- Empathy and Patience: Ability to empathize with customers and partners, remaining patient and composed when addressing their concerns or frustrations.
- Collaboration: Proven track record of working effectively within cross-functional teams to achieve shared goals and deliver optimal outcomes.
- Adaptability : Willingness to adapt to evolving priorities, technologies, and customer needs in a dynamic startup environment.
If you have the passion to make a difference in the healthcare industry and possess the skills outlined above, we encourage you to apply for this exciting opportunity to join the HealthSy team and help shape the future of healthcare delivery.
Job tags
Salary
