Binary Semantics Ltd.
Location
Gurgaon | India
Job description
Voice and Accent - Communication Trainer – Gurgaon
About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services. Responsibilities: · Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills · Provide communication, soft skills, voice and accent training to NHT batches & on floor associates · Manage projects to achieve business objectives in a timely and accurate manner. · Use solid analytical and decision-making skills to assess account performance gaps and learner needs · Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees · Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs within time and budget constraints · Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning · Provide clarification and effective feedback to learners & supervisors as needed · Organize, Plan and Implement monthly cyclic activities including refresher training, KPTs and Dipchecks · Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds. · Assist Quality & Operations team to enhance & improve employee skillsets to deliver results and performance · Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals · Prepare training outlines, scripts, expected results, evaluation and related materials · Participate in strategic planning sessions to design learning and development strategies and roadmaps · Innovative training techniques to make training more effective, fun and interactive Ideally, you should have: · Have minimum of 2 years of working experience as Voice and Accent Trainer/Communication Trainer/Learning & Development in US/Canada BPO/ITES Industry · Excellent communication, presentation, demonstration and facilitation skills · Proficient in MS Office Suite (esp. PowerPoint); e-learning software is an asset · Problem-solving and critical thinking skills · Self-motivated and ability to work independently as well as contribute to cross-functional and global teams · Must have the ability to identify communication skills gaps to help improve performance · Technical experience to coordinate the development, maintenance, and implementation of training schedules, outlines, plans, and lessons. · Graduate/ Post Graduate degree in English/Communication /Humanities with relevant certification courses. Ex – TTT, Voice and Accent certificates, etc. · A team player who is supportive, flexible, and ready to take on additional tasks. · Highly organized, detail-oriented, patient & action-oriented with an ability to work with across teams and supervisors. · Responds positively to feedback and respects diverse point of views. · Willing to work on a shifting schedule and on holidays as needed · Understanding of effective teaching methodologies and tools · Understanding of Technology, Sales, Consumer Behavior will be preferred Role: Voice and Accent Trainer Industry Type: ITES/BPO/KPO/IT Services & Consulting Functional Area: Learning, Training & Development Employment Type: Full Time, Permanent We offer: l Salary – Negotiable, as per industry standards l Meal/Refreshments l 5 Days Working – US Shifts – Rotational Shift & Week Offs l Both Side A/C Cabs Note: Work experience – Minimum 2 years of experience in International process is Mandatory (Especially US & Canada) Understanding of Technology & Technology products, services and solutions will be added advantage No Domestic Experience can be considered Regards, Neerav SoaniiJob tags
Salary
