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Technical Support - Trainee


LRN


Location

Mumbai | India


Job description

About LRN

Do you want to use your support to help people around the world do the right thing Join us at LRN to be a part of a small, global company—fewer than 500 employees—where you can have maximum impact.

LRN works to propel organizations forward with the partnership, knowledge, and tools to build ethical culture. More than 2,500 companies worldwide (including some of the world's most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

Requirements

Position: Trainee - Technical Support/L3

LRN's Partner Support team is the first line of support for LRN's SaaS based proprietary applications, working with customers' program administrators, stakeholders, and internal customers. Partner Support Specialist responsibilities includes resolving any issues reported by customers as well as with any 'How To' questions on LRN's proprietary applications.

Responsibilities and Duties:

  • Undergo Training as per plan.
  • Work to resolve issues reported by customers by working with Technology and Product teams.
  • Adhere to predefined SLAs on the tickets and ensure closure of issues within the SLA

Key Skills:

  • Beginner level role for individuals with no prior relevant experience
  • University graduate with an educational degree relevant to the role
  • Individual contributor managed by others.
  • Focusses on learning through on-the-job learning, reading, training programs to build a strong foundation.
  • Basic understanding of computer hardware and software.
  • Familiarity with operating systems and browsers (e.g., Windows, macOS, Linux).
  • Active listening skills to understand and address customer concerns.
  • Good communication skills ( written and verbal )
  • Beginner level problem solving skills.
  • Displays aspiration to learn new skills.
  • Good logical and problem-solving skills geared towards troubleshooting technical issues.
  • Ability to understand and grasp usability of applications.
  • Collaborate and participate as team player.

Interview Process:

  • Skills based online test.
  • Technical Interview.

Benefits

  • Competitive compensation
  • Excellent medical cover

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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