Location
Secunderabad | India
Job description
Job Description
The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this role, you will be approaching every day with a collaborative and 'team' focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.
A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.
Summary of Primary Responsibilities
- Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
- Should be working in 16/7 environment.
- Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
- Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
- Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
- Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
- Maintain technical knowledge of Network and Cloud technologies
- Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy
Qualifications
- Professional goals with a focus on continual growth through development plans and goals
- 3-5 years of validated experience in managing network technologies in a large globally diverse environment
- Experience with ITIL incident, problem & change management
- Proven ability to exercise sound judgment in complex, high pressure situations
- Proven ability to utilize established processes and documentation
- Problem solving mentality using internal and/or external resources
- Excellent verbal and written communication
- Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop
- Proven expertise working with Global Telecommunications carriers
- Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques
- Experience commonly deployed WAN technologies and concepts - P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization
- Experience working with Citrix Netscaler or F5 load balancers
- Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v
Additional Information
Our uniqueness is that we truly value yours. From India, across Asia to Japan and down to Australia, our 1800 people are what make our business special. Experian's culture, people and environments are key differentiators. We focus on what truly matters diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That's why we're an award winning organisation for our people-first practices, something we're very proud of.
Experian Careers - Creating a better tomorrow together
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