Koffeetech Communications
Location
Mumbai | India
Job description
Role Description This is a full-time on-site role for a Client Servicing Executive. The Client Servicing Executive will handle client services, build client relations, create and deliver presentations, provide excellent customer service, and manage accounts.
Qualifications Determining client needs by conducting in-person or electronic meetings to outline their digital goals. Developing and implementing a comprehensive digital strategy for assigned clients. Overseeing the client's online presence and identifying areas of improvement. Presenting effective social media strategies and training to clients when needed. Analyzing the effectiveness of digital strategies by tracking metrics such as customer conversion rates and cost-per-click. Creating and maintaining positive, long-term relationships with clients to build trust. Writing reports on digital advertising campaign performance on a monthly or weekly basis. Acting as a point of contact for clients to address any digital management queries or concerns. Keeping abreast with the digital industry. Client Servicing Executive Requirements: A bachelor's degree in marketing, communication, or a related field. A certification in digital marketing management is preferred. At least three years of experience as a digital account manager or a similar role. Excellent knowledge of digital best practices, marketing strategies, and social media management. Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram, email marketing, and Google+. Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics. Good communication and interpersonal skills. Ability to thrive under pressure and work independently in a fast-paced environment. Solid organizational and time management skills.Job tags
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