Clean Harbors
Location
Secunderabad | India
Job description
Job Title: Associate Director - Collections
This is a leadership role to oversee and support Collection's process under Order to Cash(O2C) vertical of the finance shared services based out of GCC (Global Capability Center), Hyderabad.
Responsibilities:
- Successful career track record and orientation towards people / client / operations management with dynamic leadership and high levels of energy, integrity, and ethical practices.
- Strong 15-18 years of professional experience in Finance and Accounts (F&A) business / organization / BFS line with main focus on Collections and other O2C operations / shared services center in multinational dynamic environment.
- Minimum of 10+ years as designated people management experience of managing a span of minimum 75 + people, with multiple teams and O2C functions across business, especially should have worked with multi-cultural environment across USA / UK / AUS/ EU countries…etc.
Process & Stakeholder Management:
- Should have strong acumen of end-to-end O2C cycle like Customer Master Database, Billing, E-Billing, Collections, Cash application, On Accounts clearing and related internal controls.
- Have hands on experience of working on different O2C verticals and have deep understanding of the challenges in different processes and implemented solutions to resolve/mitigate these challenges in the shared service environment.
- Driven automation and other process improvement initiatives to simply/ standardize the process and improve the efficiency • Should have driven collection strategies contributing to the reduction of DSO.
- Monitor and manage the OTC function through the preparation and publication of monthly KPIs, ensuring regular review and initiating process changes to standardize, improve performance and efficiency related to Contracts processing, Revenue Accounting, and Revenue Controllership.
- Collaborates with different levels of management both within GCC and onshore stakeholders and recommends strategies that would help in minimizing the receivables and improving DSO.
- Represent team for the Business Governance Meetings with on-site. Deep understanding of the business to be able to address issues being raised by On-site partners.
- Stays abreast of industry best practices and implements those that drive efficiency and effectiveness to lift the group to first quartile performance.
- Effectively handle change management of processes as and when required.
- Conducts performance review meetings with multiple stakeholders across teams and work on action plan when and where applicable. Stakeholder management is an integral responsibility of this role. Identify the pain points and proactively initiate measure to mitigate and address business issues.
Team Management:
- Conduct periodic performance assessment and provide feedback with respect to Productivity and Quality; retention enhancement and management; career development, coaching and mentoring of associates; succession planning within the unit etc.
- Provides strategic inputs to next line Managers / Team Leads thru thought leadership and effective decision making and jointly responsible for the GCC processes addressing risks, mitigations, change management procedures to ensure seamless service deliveries of the processes.
- Provides support, oversight and direction to the GCC processes ensuring adequate staffing, training & development, and optimal operation in accordance with business requirements.
- Enhances and / or develops, implements, and enforce policies and procedures that will improve the overall operational efficiencies and effectiveness of the GCC through innovation and automation.
- Must be Quality Oriented (Lean / Six-Sigma qualified would be desirable) with a passion in process improvement and automation with excellent analytical/ problem-solving inclination.
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