Location
Bangalore | India
Job description
Responsibilities
. Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
. Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed Ensures appropriate documentation of the upshot from the last transaction on the clients' account as per the prescribed format in order to meet quality standards
. Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed Ensures appropriate documentation of the upshot from the last transaction on the clients' account as per the prescribed format in order to meet quality standards
. Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
. Shares experiences in order to facilitate capture of tacit knowledge
. Delivers on the new process / approach to meet client / internal goals
. Serve as backup support to others on the team with the resolution of more complex or unusual problems.
Preferred Skills:
S&F- ORDER MANAGEMENT & SALES PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING) LOGISTICS (SHIPMENT PLANNING - INBOND - OUTBOND LOGISTICS - GOOD RECEIPT - EXPORT DOCUMENTATION
Job tags
Salary
