Head Operation Manager

Responsible for daily operations of a full-service branch office covering all aspects viz branch operations, lending,
security and safety in accordance with the Bank guidelines.
1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data, and renewals thereof
2. Scrutinize and verify customer requests, and AOFs as per the prescribed checklist before dispatching for processing.
Informing customers in case of rejections, if any.
3. Driving key Metrics by :
Daily checking of the common pending folder of the branch and individual employees to ensure that no customer
request is pending with the staff along with random drawer audits
4. Maintaining the lowest levels of wait time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity and daily roistering
Leave planning && Training Calendar
5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
6. Compliance & Risk