Learning Operations Specialist

Location

Pune | India

Job description

SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. We work with many of the leading global tech org's and this role is based with one such client. We are looking for a strong Learning Operations professional for our client's Partner Learning Op's team.

The Partner Learning Services team provides training to thousands of partners to help grow our clients services. The training portfolio includes virtual instructor-led classroom, and on-demand training. The scope is across the technology/cloud domain, and the team is responsible for, developing, launching, and successfully delivering learning programs that drive impact at scale.

Though this is a regional position (India/APAC) within the global learning operations team, the individual might have to support other regions (EMEA or AMER) or training portfolios as the need arises. Our preference is that you will be based in the SureSkills Pune Office. We require this person to start immediately so only those with flexibility on notice periods should apply.

Key Responsibilities (but not limited to):

• Collaborate and co-ordinate with regional teams, cross-functional learning operations teams, learning consultants to execute virtual instructor-led technical training for partners
• Support learning program managers in the team to operationalise training in the region
• Support the content and technical enablement leads to launch new training in the region
• Co-ordinate with training partners and external mentors/instructors
• Provide support on sending instructor communications (on training and logistics)
• Handle nominations and list of attendees to the training programs through internal learning and event management tools
• Manage any pre-work and participant communications before, during or after the training
• Maintain session tracker and other related documentation
• Manage and resolve mailbox queries from learners
• Evaluate the effectiveness of the partner training programs, using survey tools
• Contribute to process improvement initiatives by optimizing resources and logistics
• Support learning program managers in the preparation of planned and ad-hoc reports

Experience and Skills:

• Bachelor's degree
• 5+ years experience in program management and/or learning operations; preferably with technology organizations in learning program management and operations
• Good communication skills; proficiency in English
• Strong attention to detail amidst high volumes of training
• Ability to work in a global team; strong collaboration skills
• Ability to navigate ambiguity and deliver in a fast paced environment
• Proactive problem solving and willingness to go the extra mile to assist learners
• Knowledge of Google Workspace

If this role is of interest, please get in touch with the SureSkills hiring team. Currently, the contract is for one year but highly likely to be renewed y.o.y. We offer attractive salaries and benefits, 20 days vacation in addition to public holidays. We have a healthcare scheme, Diwali bonus, transport allowances and lots more to discuss with the successful candidate.

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