Birlasoft
Location
Pune | India
Job description
Job Description
• Partner with Business Leads and establish strong relationship, and establish self as Go To Person
for all Financial Requirements.
• Lead and coach Finance Functional Team for Production Support as Queue Owner to:
• Triage and resolve Level 2/3 Production tickets, owning Finance Queue and drive them to
closure coordinating with Technical Team, Business Users and other IT teams.
• Determine the Root cause and provide/deploy permanent solutions preventing recurrence and
deploy them working closely with Business and IT Teams.
• Review the tickets history periodically and come up with automation and process improvement
opportunities.
• Lead and coach Finance Functional Team for New Enhancements and Implementation Projects
to
• o Interact with business users, capture requirements, author Functional Designs (MD50),
transition requirements/designs to Technical Developers and coordinate Build, Test and
Deployment of new enhancements.
• o Deliver the tasks to Project Timelines.
• Lead thorough testing of Fixes and New Solutions ensuring the quality.
• Understand the Business, Business Processes and Solutions deployed, and add value
appropriately in Production Support, New Enhancements and Implementation Projects.
• Constantly upskill the team reviewing the solutions and fixes, ensuring quality assurance.
• Schedule and lead the Trainings and Handholding to Business Users proactively.
• Lead regression testing for Finance Solutions as part of Monthly Maintenance and
Implementation Projects.
• Preview all the SRs prior to logging to Oracle, and ensure SRs are logged only for bugs.
• Reachable for the team for all guidance they would need.
Qualifications
• Bachelor's/Masters degree in computer science or related field, or equivalent related IT
experience.
• Resource should have 15+ years of Oracle EBS Finance Functional experience. Should have at
least 2 full life cycle implementations experience. Expertise in Order Management, Shipping,
Accounts Receivable and iReceivables modules
• Knowledge in SQL queries.
• Strong interpersonal, written and verbal communication skills.
• Worked in EBS Production support (Incidents, Enhacements and Problem Tickets management)
adhering to critical SLAs.
• Should have knowledge in Month end closure and SOX activities.
• Should have 3rd Party integration knowledge with Oracle.
• Should have knowledge of ITIL processes.
• Should have knowledge of Life Cycle Implementation, as per a proven methodology.
• Finance Subject Matter Expert with good mix of Oracle and Business, front ending with Business
Leads and Users.
• Lead the Functional team.
• Experience leading the workshops with Cross Functional Teams.
Job tags
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