Provide professional services such as consultation, software readiness, and education to clients on Tyler software products
Design and conduct knowledge transfer sessions on-site or through webinars
Educate users on software functionality as well as on data entry, system administration, user security, and user permissions
Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality
Recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client s needs
Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes
Consult with users to identify the proper data mapping process for product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
Create custom reports or customize existing reports to satisfy client requirements
Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity
Assist QA staff with product testing or modification testing as required
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
Create both client-facing and internal documentation such as quick tips and how-tos
Act as liaison between the client and the company s technical staff including conveying technical information so that non-technical individuals can understand
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
Extensive travels to client sites
Perform other duties as assigned
Qualifications
Bachelor s degree, or comparable work experience
Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
Exceptional presentation and knowledge transfer skills
Excellent interpersonal and communication skills
Familiarity and ease with computer systems and Microsoft Office products
