Movate
Location
Hyderabad | India
Job description
Key Responsibilities:
Manage the delivery for cluster of accounts. You will be accountable for managing the delivery operations. You will be accountable for Revenue, Margins, CSAT & ESAT Identify the opportunities for growth, present the solutions. Run the governance meetings (WSR, Monthly Business Reviews and Quarterly business reviews) Drive continuous service improvement initiatives. Preferred Experience 15+ years overall experience with delivery management capabilities Very strong presentation skills Excellent people management skills Good understanding of digital skills (working experience in the digital skills in the early stage of the career) Prior experience in managing the delivery for different type of engagements (Development, Support) Very good understanding of application support and the corresponding SLAs Prior experience of driving CSAT improvement through continuous service improvement initiative Strong solution building & presentation capabilities Assess client issues and use your expertise to develop solutions using applicable technologies and best practices. Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives. About Movate Movate is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,000 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. EEO Statement: Movate provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.Job tags
Salary
