Support Operations Specialist

Location

Bangalore | India

Job description

Job description:

Job Description  perations Specialist (Technical Account Manager)

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About ArisGlobal: ()

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The mission of ArisGlobal is to empower life science organizations to deliver breakthroughs faster, more accurately, and with greater precision. ArisGlobal's software, services, and technologies are essential to the delivery of life-saving medications. As an industry leader, ArisGlobal offers software as a service for Clinical Trials, Regulatory Affairs, Drug Safety, and Medical Affairs. Our products are utilized by 40 out of 50 major biopharmaceutical companies. Among our clients are four out of five of the world's most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada, and the National Medical Products Administration.

ArisGlobal proudly boasts offices in Boston, Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, and Mysore, our global presence is clear, and we are growing faster than ever. At ArisGlobal, we are distinguished by the high caliber of our team and by our passion for creativity and innovation. We pride ourselves on our welcoming and supportive corporate culture, which is inclusive of all Team Members. Our challenging projects are complemented by flexible work locations and competitive salaries.

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About Position:

A Support Operations Specialist (Technical Account Manager - TAM) is a professional who plays a crucial role in managing the relationship between a company and its clients, particularly those in the technology industry. The primary responsibility of a TAM is to ensure that clients get the most value from the products or services they have purchased.

A successful Technical Account Manager needs a combination of technical expertise, communication skills, and a customer-focused mindset to effectively manage and grow AG client relationships.

Here are some common requirements and skills for a Technical Account Manager:

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Experience: - 5 to 7 Years

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Job Requirements:

• Bachelor's degree in a relevant field is often preferred. Certifications in project management, relevant technologies, or customer service may also be beneficial.
• A strong technical background is essential. TAMs often deal with complex technical products or services, so a solid understanding of the technology involved is crucial.
• Familiarity with the industry in which the clients operate is important/plus point. This helps in understanding the specific challenges and needs of the clients.
• Excellent customer service skills are a must. TAMs need to be responsive, empathetic, and able to build strong relationships with clients.
• Strong communication skills, both written and verbal, are crucial. TAMs need to convey technical information in a clear and understandable way to clients and internal teams.
• TAMs should be adept at identifying and solving problems. They often act as a bridge between the client and the technical support or development teams to resolve issues.
• TAMs may be involved in managing projects related to the implementation or enhancement of products and services. Project management skills are valuable in this aspect.
• Analytical thinking is necessary for TAMs to understand and interpret data related to client usage, issues, and performance. This information can be used to make recommendations for improvements.
• The tech industry is dynamic and ever-changing. TAMs need to adapt to new technologies and updates quickly, as well as be flexible in addressing the evolving needs of clients.
• TAMs often play a role in upselling or expanding the services provided to clients. Sales skills, including the ability to identify opportunities for additional services, are beneficial.
• TAMs should be strong advocates for their clients within their own organization. This involves understanding the clients' needs and effectively communicating those needs to internal teams.
• Keeping detailed records and documentation of client interactions, issues, and solutions is important for reference and future improvement.

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