Celestial Telecare LLP
Location
Ernakulam | India
Job description
About Us:
Celestial Telecare is a start-up dedicated to providing emergency telecare services for older individuals living alone. We are passionate about leveraging technology to ensure the safety and well-being of our users, providing them with peace of mind and immediate assistance in times of need. As we continue to grow and expand our services, we are seeking a dynamic and experienced BPO Manager to join our team and lead our call centre operations.
Job Description:
Role Overview:
We are looking for a skilled BPO Manager to oversee the establishment and management of our call centre operations. The BPO Manager will be responsible for ensuring the efficient and effective functioning of the call centre, managing a team of operators, and maintaining high standards of customer service.
Responsibilities:
- Develop and implement call centre policies, procedures, and quality standards to ensure optimal performance.
- Recruit, train, and supervise a team of call centre operators, providing ongoing coaching and support.
- Monitor call centre operations, including call volume, response times, and customer satisfaction metrics.
- Implement performance management processes to assess and improve individual and team performance.
- Collaborate with other departments to ensure seamless coordination and communication across the organization.
- Identify opportunities for process improvements and optimization to enhance the overall efficiency and effectiveness of the call centre.
- Stay abreast of industry trends and best practices in call centre management and customer service.
\Why Join Us:
- Opportunity to be part of a dynamic start-up in the growing field of emergency telecare services.
- Collaborative and supportive work environment with opportunities for growth and advancement.
- Make a meaningful impact by helping to improve the lives of older individuals living alone.
How to Apply:
If you are interested in joining our team as a BPO Manager and believe you have the skills and experience required for this role, please send your resume and a cover letter outlining your qualifications and why you are a good fit for Celestial Telecare to [email protected] .
We look forward to hearing from you!
Requirements
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Minimum 3 years of experience in BPO or call centre management, with a track record of success in meeting or exceeding performance targets.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Analytical mindset with the ability to analyse data and make data-driven decisions.
- Proficiency in call centre software and technologies, including telephony systems and CRM platforms.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Job tags
Salary
