PeopleLogic
Location
Bangalore | India
Job description
About the Customer
Company is an Indian company that mainly manufactures fashion accessories such as jewelry watches and eyewear. Part of the Tata Group and started as a joint venture with the TIDCO.
About the Role
Designation : Manager Customer Experience
Scope of the role:
Conceptualize Implement & Drive customer experience programs aimed towards driving customer engagement and delight:
Job Profile & Key Deliverables
The candidate will be required to conceptualize experiment implement and drive key programs & tools across all Zoya touchpoints across various themes & focus areas mentioned below.
Creating and personalizing customer journeys:
Customer Lifecycle management:
(Driving rewards/experiential engagements to drive sticknesses for Zoya Club CRM
form and data collection for personalization)
Driving B&A program and curating experience in coordination with the concierge:
Customer complaints and grievance management:
The candidate will need to work in close coordination with regions frequent travel to boutiques locations nationally and work closely with stakeholders as Retail IT Marketing After sales Brand experience Commercial & Merchandising.
Work Location:
Bangalore
Work Experience:
811 Years of experience
Background and Requirements
Job Requirements:
The right person
customer delight,Brand experience,Commercial &,Merchandising
Job tags
Salary