Winning Edge
Location
Pune | India
Job description
Key Responsibilities -
• Lead TQ support for a new strategic offering, training as a Service for our clients
• Drive continuous improvement program across processes
• Analysis of utilization, efficiency and available data for the process
• Undertake detailed process improvement studies and up skills the team members
• Mentor Green Belt/Yellow Belt projects
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements
• Ability to lead a team, coordinate with other locations and drive standardized practices
• Should meet and exceed client metrics: External & internal quality metric should be consistently green
• Strengthen quality management processes/framework to improve quality delivery
• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process Improvement Initiatives in the process
• Should drive Process Control & Compliance in addition to managing Audit requirements
• Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
• Should have persuasive, collaborative and influencing skills
• Strong interpersonal skills to manage client expectations/engagements effectively
• Excellent Transactional Quality Domain Knowledge
• Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
• Design overall framework of learning development for associates across Global locations
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Define a framework for measurement and analysis of learning impact on change in associate
behavior and performance
STRATEGIC INPUTS / SKILLS REQUIRED
• Expertise in Quality & Training domains
• Excellent command on Powerpoint presentation & excel
• Demonstrated success in Transactional Quality
• Exposure to different improvement frameworks like six sigma, lean
• Thorough knowledge of MS office tools like Power point & excel are critical for the job
• Exposure to evolving Technologies, automation
• Strong communication & facilitation skills
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Flexible approach to tackling projects
• Good team player
• Good Presentation skills
Job tags
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