Operations Executive

Location

Pune | India

Job description

Dream World Tours is an innovative and thriving travel company specializing in creating unforgettable experiences for our clients. We are currently seeking a dedicated and detail-oriented Operations Executive to join our team.

In this role, you will be instrumental in ensuring the smooth and efficient operation of our travel services, while contributing to our organization's overall success. The ideal candidate will be a proactive problem-solver with excellent communication skills and a passion for the travel industry.

Roles and Responsibilities:

1. Oversee day-to-day operational activities, ensuring all processes run smoothly and efficiently.
2. Coordinate and manage travel bookings, including flights, accommodations, and transportation, to ensure an exceptional experience for our clients.
3. Monitor and analyze customer feedback, identifying areas for improvement and implementing necessary changes.
4. Establish and maintain strong relationships with vendors, suppliers, and other industry partners.
5. Develop and implement effective cost control measures to optimize operational efficiency and profitability.
6. Maintained accurate and up-to-date records, including bookings, financial data, and customer information.
7. Ensure compliance with industry regulations, company policies, and best practices.
8. Provide excellent customer service, promptly addressing any client concerns or inquiries.
9. Stay current on travel industry trends, technologies, and best practices, identifying opportunities for company growth and improvement.

Qualifications:

1. Bachelor's degree in Business Administration, Tourism, or a related field.
2. A minimum of 3 years of experience in the travel industry, preferably in a similar role.
3. Excellent verbal and written communication skills, with the ability to communicate effectively with clients, vendors, and team members.
4. Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
5. Proven problem-solving skills and a proactive approach to identifying and resolving issues.
6. Proficiency in Microsoft Office Suite and travel booking software.
7. Demonstrated knowledge of the travel industry, including trends, regulations, and best practices.
8. Ability to work effectively both independently and as part of a team.
9. Commitment to providing exceptional customer service and fostering positive client relationships.

Dream World Tours is an equal-opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to fostering a diverse and inclusive work environment and encourage individuals of all genders, races, ages, and abilities to join our team.

To apply for this exciting opportunity, please submit your resume and cover letter, detailing your relevant experience and qualifications. We look forward to hearing from you!

Job tags

Salary